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Booking Terms and Conditions
These Booking Conditions set out the terms on which you contract with us, and this contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. If you reside in Scotland or Northern Ireland, you may choose the applicable law and jurisdiction if you wish to do so.
In these booking conditions, "you" and "your" includes all persons named on the booking (including anyone who is added or substituted at a later date). "We", "us" and "our" means Firuzzi Art and Travel Ltd (company number 14158292). Except where otherwise stated, these booking conditions only apply to tour programs arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "tour program", "booking", "contract" or "arrangements" mean such activity arrangements unless otherwise stated.
In these booking conditions, "you" and "your" includes all persons named on the booking (including anyone who is added or substituted at a later date). "We", "us" and "our" means Firuzzi Art and Travel Ltd (company number 14158292). Except where otherwise stated, these booking conditions only apply to tour programs arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "tour program", "booking", "contract" or "arrangements" mean such activity arrangements unless otherwise stated.
Key Points
You enter into a booking with us when we issue our booking confirmation/invoice. If you then cancel, there will be cancellation charges. Initially, as a minimum, this may only be a deposit, but it can go up to 100%.
In certain circumstances you may be able to make changes to your booking however charges will apply. We can change and cancel your booking. We'll pay you compensation in certain circumstances.
You enter into a booking with us when we issue our booking confirmation/invoice. If you then cancel, there will be cancellation charges. Initially, as a minimum, this may only be a deposit, but it can go up to 100%.
In certain circumstances you may be able to make changes to your booking however charges will apply. We can change and cancel your booking. We'll pay you compensation in certain circumstances.
We are responsible to you for providing your tour program activities and arrangements but there are legal limits.
Before booking, please refer to the FCDO website to ensure you are happy with the travel advice for the destination(s) you are visiting. Non-UK citizens should look at the advice issued by their governments, which may differ significantly.
You need to sign your assent to these booking conditions:
Before booking, please refer to the FCDO website to ensure you are happy with the travel advice for the destination(s) you are visiting. Non-UK citizens should look at the advice issued by their governments, which may differ significantly.
You need to sign your assent to these booking conditions:
1. Booking
All information provided in the brochure/website is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract, or which we believe will affect your enjoyment of the holiday. Please advise us if there is any requirement, which you believe is fundamental to your holiday so that we can give you the latest information at the time of booking.
When you ask us to proceed with a booking, you will be required to make a (minimum) deposit payment which will vary dependent on the specific holiday you are booking. This will be advised at the time of booking and confirmed in your booking confirmation. It may also be necessary to collect payment at the time of booking for other (non-refundable) costs, for example museum tickets and transfers, etc. In the case of bookings made after the balance due date, we will require full payment for the tour program or our services.
You must be at least 18 years old to make a booking and you guarantee that you have the authority to accept, and do accept, these terms and conditions for all members of the party (including anyone who is added or substituted at a later date), and in particular payment for all the persons on the booking. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason.
A contract is made when we accept your booking and issue our written booking confirmation/invoice. If we cannot accept or confirm the booking, any money paid will be promptly refunded. On receipt of the booking confirmation/invoice it is important to check the details and if there is any inaccuracy this must be notified to us immediately. It may not be possible to make changes or corrections later, or additional costs may be incurred, which we will have to pass on to you.
All information provided in the brochure/website is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract, or which we believe will affect your enjoyment of the holiday. Please advise us if there is any requirement, which you believe is fundamental to your holiday so that we can give you the latest information at the time of booking.
When you ask us to proceed with a booking, you will be required to make a (minimum) deposit payment which will vary dependent on the specific holiday you are booking. This will be advised at the time of booking and confirmed in your booking confirmation. It may also be necessary to collect payment at the time of booking for other (non-refundable) costs, for example museum tickets and transfers, etc. In the case of bookings made after the balance due date, we will require full payment for the tour program or our services.
You must be at least 18 years old to make a booking and you guarantee that you have the authority to accept, and do accept, these terms and conditions for all members of the party (including anyone who is added or substituted at a later date), and in particular payment for all the persons on the booking. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason.
A contract is made when we accept your booking and issue our written booking confirmation/invoice. If we cannot accept or confirm the booking, any money paid will be promptly refunded. On receipt of the booking confirmation/invoice it is important to check the details and if there is any inaccuracy this must be notified to us immediately. It may not be possible to make changes or corrections later, or additional costs may be incurred, which we will have to pass on to you.
2. Our promises to you
We aim to be fair, reasonable and sympathetic in all our dealings with clients, and to act always with integrity.
We will meet all our legal and regulatory responsibilities, usually going far beyond the minimum obligations.
We aim to provide full and accurate information about our holidays. If there are changes, we will tell you promptly.
If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.
3. All we ask of you
That you read the information we send to you.
4. Our contract with you
From the time we receive your signed booking form and initial payment, a contract exists between you and Firuzzi Art And Travel Ltd.
5. Payment
We hold your deposit (and any additional payment required at the time of booking) towards the full cost of the tour program or other services we provide. The balance must be received by us no later than the final payment due date shown on your booking confirmation/invoice. If you do not pay the full cost within the time specified, we may treat your holiday as cancelled by you in which case the cancellation charges shown in this agreement will apply.
Deposit Payments per person (2023):
Guests pay 50% deposit for a tour as the booking confirmation.
Final Balance payment: 35 days prior to beginning of the tour program or services delivery.
The deposit payable for a small selection of tours differs from the amounts above and are specified on the brochure and website price panels.
Ways to Pay: We accept bank transfer, for which no levy is charged by us. Your bank or credit card provider may charge an additional financial processing charge and we cannot be responsible for any such charges.
Please Note: If you are paying from an overseas bank account, we will charge an additional £10 for overseas bank charges incurred by us. A surcharge of 2.5% will be applied for card payments made with cards registered outside the EEA and USA.
6. Price
a) Prior to booking, you will receive a verbal quote based on your specific tour or art services requirements and travel dates.
b) We reserve the right to notify you of any alteration in the advertised or quoted price and any changes in holiday arrangements before accepting your booking.
Note: We make every effort to ensure that the most up to date and correct prices are shown on our website. If you do not wish to accept the corrected and actual price of the holiday, we will cancel the booking and provide a full refund of any monies you have already paid. Alternatively, you may amend your booking or select an alternative service at the applicable and correct price.
c) Subject to these conditions, once we have confirmed your booking, the price is fully guaranteed and will not be subject to any additional 'surcharges', which means any increase due to changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties, including tourist taxes, landing taxes or embarkation or disembarkation fees at port and airports or exchange rates.
d)Prices in our brochures and/or on our website are calculated on rates of exchange linked to those available to us – either based on rates previously secured or our view of currency exchange rates applicable at the time payments are due.
Single Supplements
Single supplements are payable for sole occupancy of a twin/double room. A 'double' bed is often two single beds pushed together, sometimes with double bed base linen (although it is not unusual for single duvets to be provided in some hotels for doubles), or a bed that is slightly smaller than a standard UK size double bed, but still larger than a single bed.
What's Included
• Expert Guide Lecturer & Professional Tour Manager (as specified by tour)
• Entries to all sites and local transport as per the itinerary
• All taxes & gratuities (as specified by tour)
Additionally may be provided:
• Hotels (4-5*) with breakfasts (as specified by tour)
• Meals as per the itinerary, tea of coffee with dinner
Please see our website pages for more information on what's included in your specific tour.
7. Eligibility
You must be in good health and have a level of physical and mental fitness that would not impair other participants' enjoyment by slowing them down or by absorbing disproportionate attention from the tour leaders. By signing the booking form, you are stating that you have understood what we are asking of you and are fit to participate. If you have a medical condition or a disability which may affect your holiday or necessitate special arrangements being made for you, please discuss this with us before booking – or, if the condition develops or changes subsequently, as soon as possible before departure. If during the tour it transpires, in the judgement of the tour leaders, that you are not able to cope, you may be asked to opt out of certain visits or to leave the tour altogether. This would be at your own expense. We reserve the right to refuse to accept a booking without necessarily giving a reason.
8. Insurance
Please note that cancellations are only effective once confirmed in writing (info@firuzzi.com). Guests making travel and booking arrangements with Firuzzi Art and Travel Ltd must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.
It is a requirement of booking that you have adequate holiday insurance cover. The insurance must cover, at minimum, medical treatment, repatriation, loss of property and loss of payments to us in the event that you cancel the tour. Firuzzi Art and Travel Ltd provides only tour organisation and advisory services and does not provide any travel arrangements. You are responsible for making your own arrangements for international travel, please ensure you have insurance that protects you in the rare event of Firuzzi Art and Travel Ltd cancelling the tour. Experience indicates that free travel insurance offered by some credit card companies is not to be relied upon.
In the event that the tour is not taken up, Firuzzi Art and Travel Ltd will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and / or payment is not made on the due date.
9. Passports and visas
You must have valid passports for all tours. The passport needs to be valid for six months beyond the date of the tour. If visas are required, we will advise our clients about obtaining them and you should ascertain whether visas are required in your case.
10. Cancellation and Variation by You
Cancellation By You
If you or any member of your party wish to cancel your holiday, or if you fail to pay the full cost of the holiday within the specified time you will be liable, as a minimum, to pay the charges detailed below up to the point of cancellation, in addition to any non-refundable items*. Or, in the case of failure to pay, at the date that we deem your booking to have been cancelled. Notification from the person who made the booking must be received at our address. The cancellation charge will be calculated according to the date this is received, or the date upon which your cancellation is treated as occurring because of non-payment.
If you have to withdraw from a tour on which you had booked, there would be a charge which varies according to the period of notice you give. Up to 55 days before the tour the deposit would be forfeited.
Thereafter a percentage of the total cost of the tour will be due:
- 40 days to 54 days: 25%
- 35 days to 39 days: 50%
- 34 days or less: 100%
If you cancel your booking in a double or twin room but are travelling with a companion who chooses to continue to participate in the tour, the companion would have to pay the single-occupancy price.
If you cancel a non-residential event (normally a London Day) we will return the full amount if you notify us 22 or more days before the event. We will retain 50% if cancellation is made within three weeks, and 100% if within three days.
We take as the day of cancellation that on which we receive written confirmation of cancellation.
Variation by You:
Booking alterations: If, after our booking confirmation/invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes (subject to agreement by our suppliers) but it may not always be possible. Any associated costs of the changes imposed by our suppliers and any extra arrangements will be payable by you and are non-refundable. Quotes normally have a 24 hour time frame before they expire and the price is therefore subject to change. You should be aware that these costs could increase as the departure dates becomes closer and you should contact us as soon as possible.
Booking transfer to another person: You can transfer your existing booking to another person suggested by you (subject to agreement by our suppliers) *. Notice be made must be received by us, this can be by phone, or in writing, either by email or letter from the person who made the booking at least 15 days before departure. The replacement traveller must satisfy and fulfil any conditions that apply to the holiday, and all costs of the original booking, and both you and the new traveller are responsible for paying all costs we incur before the transfer can be made by us. The cost of the transfer will consist of both an administration charge of £50 and any costs which our suppliers impose.
Booking transfer to an alternative holiday: It may be possible at our discretion for you to transfer to another offer, however this is subject to availability and time frame of departure. You must transfer within 24 hours of notifying Firuzzi Art and Travel and the new service must be within 1 year of notification. Any price difference between what you paid for your original tour and the price of the new tour will however be payable.
While on holiday: If you decide to cut short your holiday for your own reasons, or not stay at accommodation that has been booked for you, take any pre-booked meals, excursions or other tour program components, then we are unable to offer you any refund or cover any costs. Depending on the circumstances, your travel insurance may offer cover for such curtailment, so we suggest that you check the conditions and requirements of your policy.
11. Cancellation and Variation by us
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed or cancel confirmed bookings, events or activities. Holidays to remote and, in some cases, underdeveloped parts of the world carry the risk that parts of the holiday may be subject to alterations beyond our control, sometimes at short notice. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Cancellation By Us:
We reserve the right to cancel your booking. Whilst we will endeavour not to cancel your confirmed booking after the final 'balance due' payment date, we may need to do so if, through late cancellations or other factors, the tour falls below its minimum number of participants (see below); additionally, as a result of unavoidable and extraordinary circumstances (see point 6) or failure by you to pay the final balance of your holiday.
Minimum Numbers - Some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday have not been received, we are entitled to cancel it even after the final 'balance due' payment date. Please note that in such cases, we are not able to accept responsibility for any costs you may have incurred, including costs of other travel arrangements made in association with the cancelled holiday, unless booked through Firuzzi Art and Travel Ltd.
We are happy to give you an indication at any time of the current number of passengers booked on a trip, but this should not be taken as any guarantee whether the holiday will or will not go ahead as booking numbers can fluctuate. There may be certain circumstances when a holiday may operate with less than the minimum number than the advertised group size.
If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). In the event a refund is paid to you, we will compensate you for reasonable, non-refundable costs (eg flight tickets) which you have incurred, to be mutually agreed on a case-by-case basis.
12. Cancellation as a result of Global Travel Disruption
If it becomes necessary to cancel your tour as a result of global travel disruption, we reserve the right to refund the cost of your tour in the form of credit for a limited amount of time, to be used against any other tour on our website. If you do not use this credit within that time, a refund would be payable.
Variation By Us:
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include a change of airline or aircraft type, alteration of your outward/return flights by less than 12 hours, change of airports and/or local connecting transport, tour staff and changes to supplementary arrangements such as site visit, or change of accommodation to another of the same or higher standard.
Occasionally, we may have to make a significant change. If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your tour programme, you will have rights set out below.
We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of lower value) or purchase an alternative holiday subject to availability and applicable cost. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled.
If you choose to accept a refund, we will compensate you for reasonable, non-refundable costs (eg tickets) which you have incurred, to be mutually agreed on a case-by-case basis.
Very rarely, we may be forced by 'circumstances beyond our control' to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely rare, if this situation does occur, we regret we will be unable to make any refunds (unless we obtain these from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
We do not control the day-to-day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked. If this happens before your departure or on arrival in a location, we will endeavour to provide accommodation of at least the same standard in the same area. If only accommodation of a lower standard is available, we will refund the difference of the holiday price between the accommodation booked and that available, and we will pay up to £50 per person for any inconvenience.
13. Circumstances Beyond Our Control
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation, reimburse expenses, or cover losses where the performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of 'circumstances beyond our control'. In these booking conditions, 'circumstances beyond our control' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity and its consequences (including suspected terrorist activity and all action taken during any "terror alert"), industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, airport or airspace closures, as well as other air traffic management decisions (that may result in long or overnight delays or cancellations), fire, concert/event changes or cancellation and all similar events outside our control. This list is not exhaustive.
Bespoke group based holidays and activities – worldwide weather patterns are becoming ever more erratic and unpredictable. If it is not possible to operate certain excursions for this reason, we will endeavour to offer alternatives if this is possible. Such circumstances are totally beyond our control and you therefore should proceed with your booking on this basis.
Public Holidays, Sporting & Local Events – In addition to public holidays, many countries host other national or international events or there may be local festivals, which may impact on local/tourist services or travel arrangements, including the reduction or closure of facilities, route diversions etc, during your visit. We have no control over these events, and as dates and details of arrangements are often changeable year on year, it is not possible for us to guarantee to forewarn you of specific details that may be relevant to your holiday, or accept any responsibility for disruption that may be caused. During public holidays, shops, restaurants and tourist attractions may also be closed.
14. Safety and security
Cancellation may also occur if civil unrest, war, natural disaster or other circumstances amounting to force majeure arise in the region to which the tour was due to go. If the UK Foreign and Commonwealth Office advises against travel, we would either cancel or adjust the itinerary to avoid risky areas.
15. Health and safety
We have a safety auditing process in place and, as a minimum, request that all of our suppliers comply with local health and safety regulations. However, we operate tours in parts of the world where standards are lower than those you are used to at home, particularly in the areas of accessibility, handrails and seatbelts. We ask that you take note of the safety information we provide. You must have reliable insurance and it is your responsibility to find it.
16. The limits of our liabilities
As principal, we accept responsibility for all ingredients of a tour, except those in which the principle of force majeure prevails. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers, including the Warsaw Convention and its various updates.
17. English Law
These conditions form part of your contract with Firuzzi Art And Travel Ltd and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.
18. Privacy
By signing the booking form, or by booking online, you are stating that you have read and agree to our Privacy Policy.
19. Third-Party Information & Websites
Your booking is based on the information supplied to you by Firuzzi Art and Travel Ltd. We understand you may conduct additional research into your holiday through other third parties and associated websites, but as we have no control over such information this does not form any basis of our contract with you.
Wi-Fi – where the provision of Wi-Fi may be indicated in a property description, no guarantee is given or implied that it will be operative during your holiday and its availability is outside our control. Some properties may charge for this service and the areas where it is available may be limited and not necessarily available in guest rooms. In all cases, no compensation or refund will be paid in the event that it is not available for whatever reason.
20. Dietary Requests & Allergies
Even nowadays, in some destinations, basic well-known dietary requirements (such as vegetarian, gluten free etc.) are often misunderstood and seldom catered for adequately, despite the best intentions and assurances from hoteliers and restaurateurs. While we are happy to pass on any such requests, we cannot guarantee choice or availability - especially with any airline meal options. We cannot accept detailed lists of specific dietary or food preparation requests and are unable to accept any other requests (eg. personal preferences) that are not for medical or religious reasons. Note: Whilst on tour it is your responsibility to double check and reconfirm any allergy or dietary requirements directly with the various holiday suppliers.
21. Guides
We reserve the right to substitute any named guide, guest lecturer or other escort with an alternative qualified person and this will not be deemed as any significant change to your arrangements.
We aim to be fair, reasonable and sympathetic in all our dealings with clients, and to act always with integrity.
We will meet all our legal and regulatory responsibilities, usually going far beyond the minimum obligations.
We aim to provide full and accurate information about our holidays. If there are changes, we will tell you promptly.
If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.
3. All we ask of you
That you read the information we send to you.
4. Our contract with you
From the time we receive your signed booking form and initial payment, a contract exists between you and Firuzzi Art And Travel Ltd.
5. Payment
We hold your deposit (and any additional payment required at the time of booking) towards the full cost of the tour program or other services we provide. The balance must be received by us no later than the final payment due date shown on your booking confirmation/invoice. If you do not pay the full cost within the time specified, we may treat your holiday as cancelled by you in which case the cancellation charges shown in this agreement will apply.
Deposit Payments per person (2023):
Guests pay 50% deposit for a tour as the booking confirmation.
Final Balance payment: 35 days prior to beginning of the tour program or services delivery.
The deposit payable for a small selection of tours differs from the amounts above and are specified on the brochure and website price panels.
Ways to Pay: We accept bank transfer, for which no levy is charged by us. Your bank or credit card provider may charge an additional financial processing charge and we cannot be responsible for any such charges.
Please Note: If you are paying from an overseas bank account, we will charge an additional £10 for overseas bank charges incurred by us. A surcharge of 2.5% will be applied for card payments made with cards registered outside the EEA and USA.
6. Price
a) Prior to booking, you will receive a verbal quote based on your specific tour or art services requirements and travel dates.
b) We reserve the right to notify you of any alteration in the advertised or quoted price and any changes in holiday arrangements before accepting your booking.
Note: We make every effort to ensure that the most up to date and correct prices are shown on our website. If you do not wish to accept the corrected and actual price of the holiday, we will cancel the booking and provide a full refund of any monies you have already paid. Alternatively, you may amend your booking or select an alternative service at the applicable and correct price.
c) Subject to these conditions, once we have confirmed your booking, the price is fully guaranteed and will not be subject to any additional 'surcharges', which means any increase due to changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties, including tourist taxes, landing taxes or embarkation or disembarkation fees at port and airports or exchange rates.
d)Prices in our brochures and/or on our website are calculated on rates of exchange linked to those available to us – either based on rates previously secured or our view of currency exchange rates applicable at the time payments are due.
Single Supplements
Single supplements are payable for sole occupancy of a twin/double room. A 'double' bed is often two single beds pushed together, sometimes with double bed base linen (although it is not unusual for single duvets to be provided in some hotels for doubles), or a bed that is slightly smaller than a standard UK size double bed, but still larger than a single bed.
What's Included
• Expert Guide Lecturer & Professional Tour Manager (as specified by tour)
• Entries to all sites and local transport as per the itinerary
• All taxes & gratuities (as specified by tour)
Additionally may be provided:
• Hotels (4-5*) with breakfasts (as specified by tour)
• Meals as per the itinerary, tea of coffee with dinner
Please see our website pages for more information on what's included in your specific tour.
7. Eligibility
You must be in good health and have a level of physical and mental fitness that would not impair other participants' enjoyment by slowing them down or by absorbing disproportionate attention from the tour leaders. By signing the booking form, you are stating that you have understood what we are asking of you and are fit to participate. If you have a medical condition or a disability which may affect your holiday or necessitate special arrangements being made for you, please discuss this with us before booking – or, if the condition develops or changes subsequently, as soon as possible before departure. If during the tour it transpires, in the judgement of the tour leaders, that you are not able to cope, you may be asked to opt out of certain visits or to leave the tour altogether. This would be at your own expense. We reserve the right to refuse to accept a booking without necessarily giving a reason.
8. Insurance
Please note that cancellations are only effective once confirmed in writing (info@firuzzi.com). Guests making travel and booking arrangements with Firuzzi Art and Travel Ltd must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.
It is a requirement of booking that you have adequate holiday insurance cover. The insurance must cover, at minimum, medical treatment, repatriation, loss of property and loss of payments to us in the event that you cancel the tour. Firuzzi Art and Travel Ltd provides only tour organisation and advisory services and does not provide any travel arrangements. You are responsible for making your own arrangements for international travel, please ensure you have insurance that protects you in the rare event of Firuzzi Art and Travel Ltd cancelling the tour. Experience indicates that free travel insurance offered by some credit card companies is not to be relied upon.
In the event that the tour is not taken up, Firuzzi Art and Travel Ltd will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and / or payment is not made on the due date.
9. Passports and visas
You must have valid passports for all tours. The passport needs to be valid for six months beyond the date of the tour. If visas are required, we will advise our clients about obtaining them and you should ascertain whether visas are required in your case.
10. Cancellation and Variation by You
Cancellation By You
If you or any member of your party wish to cancel your holiday, or if you fail to pay the full cost of the holiday within the specified time you will be liable, as a minimum, to pay the charges detailed below up to the point of cancellation, in addition to any non-refundable items*. Or, in the case of failure to pay, at the date that we deem your booking to have been cancelled. Notification from the person who made the booking must be received at our address. The cancellation charge will be calculated according to the date this is received, or the date upon which your cancellation is treated as occurring because of non-payment.
If you have to withdraw from a tour on which you had booked, there would be a charge which varies according to the period of notice you give. Up to 55 days before the tour the deposit would be forfeited.
Thereafter a percentage of the total cost of the tour will be due:
- 40 days to 54 days: 25%
- 35 days to 39 days: 50%
- 34 days or less: 100%
If you cancel your booking in a double or twin room but are travelling with a companion who chooses to continue to participate in the tour, the companion would have to pay the single-occupancy price.
If you cancel a non-residential event (normally a London Day) we will return the full amount if you notify us 22 or more days before the event. We will retain 50% if cancellation is made within three weeks, and 100% if within three days.
We take as the day of cancellation that on which we receive written confirmation of cancellation.
Variation by You:
Booking alterations: If, after our booking confirmation/invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes (subject to agreement by our suppliers) but it may not always be possible. Any associated costs of the changes imposed by our suppliers and any extra arrangements will be payable by you and are non-refundable. Quotes normally have a 24 hour time frame before they expire and the price is therefore subject to change. You should be aware that these costs could increase as the departure dates becomes closer and you should contact us as soon as possible.
Booking transfer to another person: You can transfer your existing booking to another person suggested by you (subject to agreement by our suppliers) *. Notice be made must be received by us, this can be by phone, or in writing, either by email or letter from the person who made the booking at least 15 days before departure. The replacement traveller must satisfy and fulfil any conditions that apply to the holiday, and all costs of the original booking, and both you and the new traveller are responsible for paying all costs we incur before the transfer can be made by us. The cost of the transfer will consist of both an administration charge of £50 and any costs which our suppliers impose.
Booking transfer to an alternative holiday: It may be possible at our discretion for you to transfer to another offer, however this is subject to availability and time frame of departure. You must transfer within 24 hours of notifying Firuzzi Art and Travel and the new service must be within 1 year of notification. Any price difference between what you paid for your original tour and the price of the new tour will however be payable.
While on holiday: If you decide to cut short your holiday for your own reasons, or not stay at accommodation that has been booked for you, take any pre-booked meals, excursions or other tour program components, then we are unable to offer you any refund or cover any costs. Depending on the circumstances, your travel insurance may offer cover for such curtailment, so we suggest that you check the conditions and requirements of your policy.
11. Cancellation and Variation by us
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed or cancel confirmed bookings, events or activities. Holidays to remote and, in some cases, underdeveloped parts of the world carry the risk that parts of the holiday may be subject to alterations beyond our control, sometimes at short notice. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Cancellation By Us:
We reserve the right to cancel your booking. Whilst we will endeavour not to cancel your confirmed booking after the final 'balance due' payment date, we may need to do so if, through late cancellations or other factors, the tour falls below its minimum number of participants (see below); additionally, as a result of unavoidable and extraordinary circumstances (see point 6) or failure by you to pay the final balance of your holiday.
Minimum Numbers - Some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday have not been received, we are entitled to cancel it even after the final 'balance due' payment date. Please note that in such cases, we are not able to accept responsibility for any costs you may have incurred, including costs of other travel arrangements made in association with the cancelled holiday, unless booked through Firuzzi Art and Travel Ltd.
We are happy to give you an indication at any time of the current number of passengers booked on a trip, but this should not be taken as any guarantee whether the holiday will or will not go ahead as booking numbers can fluctuate. There may be certain circumstances when a holiday may operate with less than the minimum number than the advertised group size.
If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). In the event a refund is paid to you, we will compensate you for reasonable, non-refundable costs (eg flight tickets) which you have incurred, to be mutually agreed on a case-by-case basis.
12. Cancellation as a result of Global Travel Disruption
If it becomes necessary to cancel your tour as a result of global travel disruption, we reserve the right to refund the cost of your tour in the form of credit for a limited amount of time, to be used against any other tour on our website. If you do not use this credit within that time, a refund would be payable.
Variation By Us:
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include a change of airline or aircraft type, alteration of your outward/return flights by less than 12 hours, change of airports and/or local connecting transport, tour staff and changes to supplementary arrangements such as site visit, or change of accommodation to another of the same or higher standard.
Occasionally, we may have to make a significant change. If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your tour programme, you will have rights set out below.
We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of lower value) or purchase an alternative holiday subject to availability and applicable cost. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled.
If you choose to accept a refund, we will compensate you for reasonable, non-refundable costs (eg tickets) which you have incurred, to be mutually agreed on a case-by-case basis.
Very rarely, we may be forced by 'circumstances beyond our control' to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely rare, if this situation does occur, we regret we will be unable to make any refunds (unless we obtain these from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
We do not control the day-to-day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked. If this happens before your departure or on arrival in a location, we will endeavour to provide accommodation of at least the same standard in the same area. If only accommodation of a lower standard is available, we will refund the difference of the holiday price between the accommodation booked and that available, and we will pay up to £50 per person for any inconvenience.
13. Circumstances Beyond Our Control
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation, reimburse expenses, or cover losses where the performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of 'circumstances beyond our control'. In these booking conditions, 'circumstances beyond our control' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity and its consequences (including suspected terrorist activity and all action taken during any "terror alert"), industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, airport or airspace closures, as well as other air traffic management decisions (that may result in long or overnight delays or cancellations), fire, concert/event changes or cancellation and all similar events outside our control. This list is not exhaustive.
Bespoke group based holidays and activities – worldwide weather patterns are becoming ever more erratic and unpredictable. If it is not possible to operate certain excursions for this reason, we will endeavour to offer alternatives if this is possible. Such circumstances are totally beyond our control and you therefore should proceed with your booking on this basis.
Public Holidays, Sporting & Local Events – In addition to public holidays, many countries host other national or international events or there may be local festivals, which may impact on local/tourist services or travel arrangements, including the reduction or closure of facilities, route diversions etc, during your visit. We have no control over these events, and as dates and details of arrangements are often changeable year on year, it is not possible for us to guarantee to forewarn you of specific details that may be relevant to your holiday, or accept any responsibility for disruption that may be caused. During public holidays, shops, restaurants and tourist attractions may also be closed.
14. Safety and security
Cancellation may also occur if civil unrest, war, natural disaster or other circumstances amounting to force majeure arise in the region to which the tour was due to go. If the UK Foreign and Commonwealth Office advises against travel, we would either cancel or adjust the itinerary to avoid risky areas.
15. Health and safety
We have a safety auditing process in place and, as a minimum, request that all of our suppliers comply with local health and safety regulations. However, we operate tours in parts of the world where standards are lower than those you are used to at home, particularly in the areas of accessibility, handrails and seatbelts. We ask that you take note of the safety information we provide. You must have reliable insurance and it is your responsibility to find it.
16. The limits of our liabilities
As principal, we accept responsibility for all ingredients of a tour, except those in which the principle of force majeure prevails. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers, including the Warsaw Convention and its various updates.
17. English Law
These conditions form part of your contract with Firuzzi Art And Travel Ltd and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.
18. Privacy
By signing the booking form, or by booking online, you are stating that you have read and agree to our Privacy Policy.
19. Third-Party Information & Websites
Your booking is based on the information supplied to you by Firuzzi Art and Travel Ltd. We understand you may conduct additional research into your holiday through other third parties and associated websites, but as we have no control over such information this does not form any basis of our contract with you.
Wi-Fi – where the provision of Wi-Fi may be indicated in a property description, no guarantee is given or implied that it will be operative during your holiday and its availability is outside our control. Some properties may charge for this service and the areas where it is available may be limited and not necessarily available in guest rooms. In all cases, no compensation or refund will be paid in the event that it is not available for whatever reason.
20. Dietary Requests & Allergies
Even nowadays, in some destinations, basic well-known dietary requirements (such as vegetarian, gluten free etc.) are often misunderstood and seldom catered for adequately, despite the best intentions and assurances from hoteliers and restaurateurs. While we are happy to pass on any such requests, we cannot guarantee choice or availability - especially with any airline meal options. We cannot accept detailed lists of specific dietary or food preparation requests and are unable to accept any other requests (eg. personal preferences) that are not for medical or religious reasons. Note: Whilst on tour it is your responsibility to double check and reconfirm any allergy or dietary requirements directly with the various holiday suppliers.
21. Guides
We reserve the right to substitute any named guide, guest lecturer or other escort with an alternative qualified person and this will not be deemed as any significant change to your arrangements.
22. Special Circumstances
Our holidays are not designed for party members to undertake special projects or research whether in connection with study, employment or otherwise. We cannot accept any liability for any losses or damages arising out of such use or planned use nor for any loss or damage which has special financial consequences. Please note if you do intend to use one of our holidays for such purposes you should obtain adequate insurance in respect of it and any special equipment you decide to bring with you on such holidays.
23. Holiday Participation
It is a condition of participation on our holidays that you agree to accept the authority and decisions of our employees, tour leaders and agents whilst on holiday with us. If in the opinion of such a person your health or conduct at any time, before or after departure, appears likely to endanger the safe, comfortable or happy progress of a holiday, you may be excluded from all or part of the holiday and/or we may terminate your holiday, and any additional costs incurred by you as a result of such exclusion will be your responsibility. In the case of ill health, we may make such arrangements as we see fit and recover any resulting costs from you.
Note: While there are no age limits or health requirements on our holidays, please note that for certain destinations require a degree of mobility and fitness to get the most out of the holiday, for example getting in and out of boats, ascending/descending steps and standing for a degree of time.
24. Client Behaviour
When you book a tour with Firuzzi Art and Travel Ltd you accept responsibility for the proper conduct of you and your party. Firuzzi Art and Travel reserves the right in its reasonable discretion to terminate the holiday of any member of your party whose conduct is disruptive or detrimental to the enjoyment of other clients, or whose conduct may prejudice the reputation of Firuzzi Art and Travel with our suppliers or hotel owners. In that situation Firuzzi Art and Travel shall have no further responsibility or liability to you. The departure of a coach, ship, train, plane or other modes of transport will be not be delayed for passengers who are not on board by the stated boarding time.
25. Data Protection
To process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide. Depending on what's required, the personal data we collect may include names and contact details, credit/debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs.
The person who makes the booking is responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us.
Any such personal data that you provide will be held securely and for the purpose you have provided it, in accordance with both UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018.
We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.
We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies, etc. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. In making a booking, you consent to this information being passed on to the relevant persons only.
We may need to disclose personal data to a third party within countries outside the European Economic Area (EEA) for the purpose of providing your holiday. Controls on data protection in your destination may not be as stringent as in the UK. In addition, your data may be disclosed to regulatory bodies or public authorities such as customs or immigration for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes.
We will only send you information about special offers, brochures, new holidays and competitions if you have 'opted in' to receive news from Firuzzi Art and Travel Ltd. If you do not wish to receive this information, you can use the 'unsubscribe' function at the bottom of any email communication or just let us know.
For full details of how we may use your personal information and your rights in relation to your personal information, please see our Privacy Policy on our website: www.firuzzi.com
By booking online, or over the phone, you are stating that you have read and agreed to our Privacy Policy.
We are Firuzzi Art and Travel Ltd, registered limited company no. 14158292.
39 Pepys Road, London, SW20 8NL, United Kingdom
Our holidays are not designed for party members to undertake special projects or research whether in connection with study, employment or otherwise. We cannot accept any liability for any losses or damages arising out of such use or planned use nor for any loss or damage which has special financial consequences. Please note if you do intend to use one of our holidays for such purposes you should obtain adequate insurance in respect of it and any special equipment you decide to bring with you on such holidays.
23. Holiday Participation
It is a condition of participation on our holidays that you agree to accept the authority and decisions of our employees, tour leaders and agents whilst on holiday with us. If in the opinion of such a person your health or conduct at any time, before or after departure, appears likely to endanger the safe, comfortable or happy progress of a holiday, you may be excluded from all or part of the holiday and/or we may terminate your holiday, and any additional costs incurred by you as a result of such exclusion will be your responsibility. In the case of ill health, we may make such arrangements as we see fit and recover any resulting costs from you.
Note: While there are no age limits or health requirements on our holidays, please note that for certain destinations require a degree of mobility and fitness to get the most out of the holiday, for example getting in and out of boats, ascending/descending steps and standing for a degree of time.
24. Client Behaviour
When you book a tour with Firuzzi Art and Travel Ltd you accept responsibility for the proper conduct of you and your party. Firuzzi Art and Travel reserves the right in its reasonable discretion to terminate the holiday of any member of your party whose conduct is disruptive or detrimental to the enjoyment of other clients, or whose conduct may prejudice the reputation of Firuzzi Art and Travel with our suppliers or hotel owners. In that situation Firuzzi Art and Travel shall have no further responsibility or liability to you. The departure of a coach, ship, train, plane or other modes of transport will be not be delayed for passengers who are not on board by the stated boarding time.
25. Data Protection
To process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide. Depending on what's required, the personal data we collect may include names and contact details, credit/debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs.
The person who makes the booking is responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us.
Any such personal data that you provide will be held securely and for the purpose you have provided it, in accordance with both UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018.
We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.
We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies, etc. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. In making a booking, you consent to this information being passed on to the relevant persons only.
We may need to disclose personal data to a third party within countries outside the European Economic Area (EEA) for the purpose of providing your holiday. Controls on data protection in your destination may not be as stringent as in the UK. In addition, your data may be disclosed to regulatory bodies or public authorities such as customs or immigration for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes.
We will only send you information about special offers, brochures, new holidays and competitions if you have 'opted in' to receive news from Firuzzi Art and Travel Ltd. If you do not wish to receive this information, you can use the 'unsubscribe' function at the bottom of any email communication or just let us know.
For full details of how we may use your personal information and your rights in relation to your personal information, please see our Privacy Policy on our website: www.firuzzi.com
By booking online, or over the phone, you are stating that you have read and agreed to our Privacy Policy.
We are Firuzzi Art and Travel Ltd, registered limited company no. 14158292.
39 Pepys Road, London, SW20 8NL, United Kingdom
If you have any questions, please contact us via phone, email or social network
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©Firuzzi 2023
"Tour" means one-time assistance in organising a trip on behalf of a client in accordance with an agency agreement.
This service is not a tour operator activity.
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