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Frequently asked questions
1. Booking:
How do I book?
How long can you hold a space for me?
I need longer than 48 hours to make up my mind, is that a problem?
Why is there a supplement for solo travellers?
The single supplement says it is for a double room for sole use – what if I just want single room?
Can I pay in a currency other than pounds Sterling?
Which payment methods do you accept?
Why is my deposit non-refundable? If I change my mind about this tour, can I transfer my deposit to another tour?
What happens after I confirm my booking?
How do I cancel my booking?
What if Firuzzi Art and Travel cancels the tour?
How soon before departure might Firuzzi Art and Travel cancel a tour?
Is it safe to go to…?
How do I book?
How long can you hold a space for me?
I need longer than 48 hours to make up my mind, is that a problem?
Why is there a supplement for solo travellers?
The single supplement says it is for a double room for sole use – what if I just want single room?
Can I pay in a currency other than pounds Sterling?
Which payment methods do you accept?
Why is my deposit non-refundable? If I change my mind about this tour, can I transfer my deposit to another tour?
What happens after I confirm my booking?
How do I cancel my booking?
What if Firuzzi Art and Travel cancels the tour?
How soon before departure might Firuzzi Art and Travel cancel a tour?
Is it safe to go to…?
How do I book?
You can telephone us or you can make a provisional booking online. To confirm your booking, you will need to send us a request (you can press the "Request" button on any of the tour programs, filling in your details and desired tour program or details for an individual tour program).
Telephone: 07487582787
From Russia: +79310092826
Telegram
WhatsApp
Instagram
You can telephone us or you can make a provisional booking online. To confirm your booking, you will need to send us a request (you can press the "Request" button on any of the tour programs, filling in your details and desired tour program or details for an individual tour program).
Telephone: 07487582787
From Russia: +79310092826
Telegram
How long can you hold a space for me?
We hold provisional booking for 48 hours (if there are more than 10 days before the tour) after that we can keep the booking only after a deposit.
We hold provisional booking for 48 hours (if there are more than 10 days before the tour) after that we can keep the booking only after a deposit.
I need longer than 48 hours to make up my mind, is that a problem?
We cannot promise to hold anything for longer than 48 hours, but if there are plenty of spaces it may be possible. If there is a waiting list behind you, or if the date of departure is less than 10 days away, it may not be.
We cannot promise to hold anything for longer than 48 hours, but if there are plenty of spaces it may be possible. If there is a waiting list behind you, or if the date of departure is less than 10 days away, it may not be.
Why is there a supplement for solo travellers?
The hotelier's charge the same fees regardless of occupancy. Two people can split the cost of a £100 room, paying £50 each, or one person can pay the full £100. When expressed as a per person cost, this looks like a £50 supplement.
We negotiate hard with hotels, to keep single-occupancy prices as low as possible, but as long as hoteliers charge per room and not per person, this iniquitous situation will endure. The only obvious alternative—having couples subsidise solo travellers—strikes us as even more unfair.
You can also take an option to share a room with another traveller in your group.
The hotelier's charge the same fees regardless of occupancy. Two people can split the cost of a £100 room, paying £50 each, or one person can pay the full £100. When expressed as a per person cost, this looks like a £50 supplement.
We negotiate hard with hotels, to keep single-occupancy prices as low as possible, but as long as hoteliers charge per room and not per person, this iniquitous situation will endure. The only obvious alternative—having couples subsidise solo travellers—strikes us as even more unfair.
You can also take an option to share a room with another traveller in your group.
The single supplement says it is for a double room for sole use – what if I just want single room?
You can request a single room which, if available, will reduce the single supplement payable. We prefer to offer doubles for sole use as much as possible though, as single rooms even in high-end hotels tend to be poky and in our experience, tend to result in lower levels of client satisfaction.
You can request a single room which, if available, will reduce the single supplement payable. We prefer to offer doubles for sole use as much as possible though, as single rooms even in high-end hotels tend to be poky and in our experience, tend to result in lower levels of client satisfaction.
Can I pay in a currency other than pounds Sterling?
No. All payments must be received in pounds.
No. All payments must be received in pounds.
Which payment methods do you accept?
We prefer payment by bank transfer or debit card. All money paid to us is fully protected regardless of payment method.
Please note, we are temporarily unable to take card payments through our website; call us if you would like to pay by card.
We prefer payment by bank transfer or debit card. All money paid to us is fully protected regardless of payment method.
Please note, we are temporarily unable to take card payments through our website; call us if you would like to pay by card.
Why is my deposit non-refundable? If I change my mind about this tour, can I transfer my deposit to another tour?
Deposits cannot be refunded or transferred because there are set costs that we incur on each tour: tickets and services deposits, for example, have to be paid in advance of every departure.
Deposits cannot be refunded or transferred because there are set costs that we incur on each tour: tickets and services deposits, for example, have to be paid in advance of every departure.
What happens after I confirm my booking?
A confirmation email is sent within 48 hours (it will take longer if you book over the weekend.
Final program is sent two to three days before the tour departs.
A confirmation email is sent within 48 hours (it will take longer if you book over the weekend.
Final program is sent two to three days before the tour departs.
How do I cancel my booking?
For legal reasons, we need to receive your cancellation either in writing or by e-mail to info@firuzzi.com
How much of the total cost of the tour is forfeit?
Up to 57 days before the tour, only the deposit is forfeit. Thereafter a percentage of the total cost of the tour will be due:
– between 56 and 29 days: 40%
– between 28 and 15 days: 60%
– between 14 days and 3 days: 80%
– within 48 hours: 100%
We take as the day of cancellation that on which we receive your written or emailed confirmation.
For legal reasons, we need to receive your cancellation either in writing or by e-mail to info@firuzzi.com
How much of the total cost of the tour is forfeit?
Up to 57 days before the tour, only the deposit is forfeit. Thereafter a percentage of the total cost of the tour will be due:
– between 56 and 29 days: 40%
– between 28 and 15 days: 60%
– between 14 days and 3 days: 80%
– within 48 hours: 100%
We take as the day of cancellation that on which we receive your written or emailed confirmation.
What if Firuzzi Art and Travel cancels the tour?
If Firuzzi Art and Travel cancels, you will be fully refunded.
If Firuzzi Art and Travel cancels, you will be fully refunded.
How soon before departure might Firuzzi Art and Travel cancel a tour?
Tours that fall short of the minimum number of participants may be cancelled any time up to 8 weeks before departure, but in practice it is rare for anything to be cancelled less than 3 months beforehand. We may decide to cancel a tour at any point up to the moment of departure, if going ahead would constitute an unjustifiable risk to safety.
Tours that fall short of the minimum number of participants may be cancelled any time up to 8 weeks before departure, but in practice it is rare for anything to be cancelled less than 3 months beforehand. We may decide to cancel a tour at any point up to the moment of departure, if going ahead would constitute an unjustifiable risk to safety.
Is it safe to go to…?
We monitor the travel alerts from the Foreign, Commonwealth & Development Office (UK) and the State Department (USA), but we base our travel advice on the recommendations of the former. If the FCDO advises against travel to a particular place within a territory, we will adjust the itinerary to avoid that place. If this would not be possible—say, if the FCDO advised against travel to Rome on a tour based entirely in that city—we would have no choice but to cancel the tour. Safety, always, is the concern that overrides all others.
We monitor the travel alerts from the Foreign, Commonwealth & Development Office (UK) and the State Department (USA), but we base our travel advice on the recommendations of the former. If the FCDO advises against travel to a particular place within a territory, we will adjust the itinerary to avoid that place. If this would not be possible—say, if the FCDO advised against travel to Rome on a tour based entirely in that city—we would have no choice but to cancel the tour. Safety, always, is the concern that overrides all others.
2. Practical Arrangements:
Are the flights included into your tour packages? Can you assist with organising flights?
No, we don't provide the full tour packages because we specialise on organising and consulting on tour programs. However, we can look for the best flight options for you and advise on that.
I have dietary issues. Will this be a problem?
It shouldn't be a problem because all restaurants we suggest and include into our programs have different dietary dishes.
Do I have to stay in a hotel you offer?
No, you don't have to. We suggest a hotel for each program but you are free to choose a hotel or any kind of accommodation you want. Please keep in mind that you will have a detailed program, it should be easy to join all activities with that.
Can you help me to arrange a hotel not from your program list (different category)?
Yes, we have different hotels we partner with and we will be happy to advise on other accommodation options.
I'd like to prolong my holiday. Can I stay longer?
Yes, you are free to prolong your holiday as long as you want.
Can you arrange an itinerary for my extended holiday?
Yes, we have a great network of art and tourism professionals and are happy to assist with additional tours and activities.
Are the flights included into your tour packages? Can you assist with organising flights?
No, we don't provide the full tour packages because we specialise on organising and consulting on tour programs. However, we can look for the best flight options for you and advise on that.
I have dietary issues. Will this be a problem?
It shouldn't be a problem because all restaurants we suggest and include into our programs have different dietary dishes.
Do I have to stay in a hotel you offer?
No, you don't have to. We suggest a hotel for each program but you are free to choose a hotel or any kind of accommodation you want. Please keep in mind that you will have a detailed program, it should be easy to join all activities with that.
Can you help me to arrange a hotel not from your program list (different category)?
Yes, we have different hotels we partner with and we will be happy to advise on other accommodation options.
I'd like to prolong my holiday. Can I stay longer?
Yes, you are free to prolong your holiday as long as you want.
Can you arrange an itinerary for my extended holiday?
Yes, we have a great network of art and tourism professionals and are happy to assist with additional tours and activities.
3. Policies and style:
Is there minimum and maximum age for you tours?
We do not impose lower or upper age limits. Our tours are unlikely to be suitable for younger children, however.
Does Firuzzi Art and Travel arrange insurance?
No, you must arrange your own insurance. Private medical insurance is one of our conditions of booking.
Experience tells us that free travel insurance offered by some credit card companies may not always be reliable in the event of an emergency. You should advise them of pre-existing conditions, which they may cover for a surcharge. Your cover may not be valid if they can establish from your medical records a link to anything pre-existing. Please take with you copies of your bank statements detailing the relevant travel you have pre-paid with that credit card, as these would be required to confirm your cover.
For more information about medical treatment abroad and staying healthy while travelling we refer you to www.fitfortravel.nhs.uk or a document entitled Live Well: travel health online at www.nhs.uk/healthcareabroad/. There is also country specific advice on this webpage.
What does my insurance need to cover?
It is a requirement of booking that you have adequate holiday insurance. Full cover for medical treatment, including for your medical conditions, repatriation, loss of property and cancellation charges must be included.
I am a solo traveller; will I be the only one in a sea of couples?
It is highly unlikely that you would be. On average at least a third of the people on each tour are traveling alone.
Why don't you include all meals? I don't want to have to find a restaurant on your independent evenings.
We find that the majority of our clients prefer to have some independent dinners. However the lecturer or tour manager will be able to assist in finding a suitable restaurant and most are more than happy to get an (optional) party together to dine on independent evenings.
How do you choose your guides and speakers?
We insist on meeting and interviewing all prospective lecturers and ask each one to give a 20-minute talk to a small panel of staff. Around half the speakers we audition in this way are accepted.
Is there minimum and maximum age for you tours?
We do not impose lower or upper age limits. Our tours are unlikely to be suitable for younger children, however.
Does Firuzzi Art and Travel arrange insurance?
No, you must arrange your own insurance. Private medical insurance is one of our conditions of booking.
Experience tells us that free travel insurance offered by some credit card companies may not always be reliable in the event of an emergency. You should advise them of pre-existing conditions, which they may cover for a surcharge. Your cover may not be valid if they can establish from your medical records a link to anything pre-existing. Please take with you copies of your bank statements detailing the relevant travel you have pre-paid with that credit card, as these would be required to confirm your cover.
For more information about medical treatment abroad and staying healthy while travelling we refer you to www.fitfortravel.nhs.uk or a document entitled Live Well: travel health online at www.nhs.uk/healthcareabroad/. There is also country specific advice on this webpage.
What does my insurance need to cover?
It is a requirement of booking that you have adequate holiday insurance. Full cover for medical treatment, including for your medical conditions, repatriation, loss of property and cancellation charges must be included.
I am a solo traveller; will I be the only one in a sea of couples?
It is highly unlikely that you would be. On average at least a third of the people on each tour are traveling alone.
Why don't you include all meals? I don't want to have to find a restaurant on your independent evenings.
We find that the majority of our clients prefer to have some independent dinners. However the lecturer or tour manager will be able to assist in finding a suitable restaurant and most are more than happy to get an (optional) party together to dine on independent evenings.
How do you choose your guides and speakers?
We insist on meeting and interviewing all prospective lecturers and ask each one to give a 20-minute talk to a small panel of staff. Around half the speakers we audition in this way are accepted.
4. Problems:
I have a complaint.
If any aspect of our tours has failed to reach the standards we set ourselves, we would like to know about it. Please contact us.
We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
I would like to unsubscribe from receiving marketing materials.
Please contact us to change your marketing preferences.
I have a complaint.
If any aspect of our tours has failed to reach the standards we set ourselves, we would like to know about it. Please contact us.
We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
I would like to unsubscribe from receiving marketing materials.
Please contact us to change your marketing preferences.
5. Feedback:
How can I provide feedback about my experience with Firuzzi Art and Travel?
Please send us an email or contact via social media.
How can I provide feedback about my experience with Firuzzi Art and Travel?
Please send us an email or contact via social media.
If you have any questions, please contact us via phone, email or social network
Follow us on social media
©Firuzzi 2023
"Tour" means one-time assistance in organising a trip on behalf of a client in accordance with an agency agreement.
This service is not a tour operator activity.
Cookies managing
Cookie Settings
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
You can find full cookie policy description here
Other cookies are configurable.
You can find full cookie policy description here